Shipping Policy

At KAY, we aim to deliver your orders quickly and safely.

Order Processing
All orders are processed after confirmation. Please allow 1–3 business days for order preparation before shipment.

Delivery Time
Delivery time may vary depending on your location:

• Inside Kathmandu Valley: Usually 1–3 days

• Outside Valley (within Nepal): Usually 2–5 days

Delivery times may change due to courier delays, weather, festivals, or other unexpected situations.

Shipping Charges
Shipping charges may vary depending on the delivery location and will be shown at checkout or confirmed during order placement.

Order Tracking
Once your order is shipped, you may receive tracking information or updates from our delivery partner.

Incorrect Address
Please make sure your shipping details are correct. KAY is not responsible for delays or delivery issues caused by incorrect addresses provided by customers.

If you have any questions regarding shipping or your order, feel free to contact us anytime.

— KAY 🚚