At KAY, your satisfaction is our top priority.
If there is any issue with the product you received, or if you would like to exchange it for another item, please contact us within 3 days of delivery. We accept returns and exchanges within this three-day window, as long as the item is unused, unworn, and in its original condition.
Refund Eligibility
Refunds are only applicable if the product has a defect, damage, or if we sent the wrong item.
If the mistake is from our side, we will cover all related shipping charges.
Exchanges
If a customer orders the wrong size, exchanges are possible, but the customer will need to cover the shipping charges.
Items must be returned in original condition with no signs of use.
Non-Refundable Situations
Used or damaged items caused after delivery
Requests made after the 3-day return window
If you have any questions or need assistance, please feel free to contact us anytime by clicking in the CONTACT US button. We are always here to help.
— KAY